Privacy Policy

Who we are

Nova Rise Construction London ("we", "us") provides kitchen, bathroom and renovation services across West and Central London. You can contact us at info@novariselondon.co.uk.

The data controller is Nova Rise Constructions London Ltd, registered in England and Wales under company number 17099623, registered office Suite 504, Cumberland House, 80 Scrubs Lane, London NW10 6RF. This policy explains what personal data this website collects, why, and who else handles it.

What we collect

When you send an enquiry through our form, we collect the details you give us: your name, email address, phone number, the address of the property (street, town and postcode), the service you are interested in, your budget and timeline, and your message. If you attach photos or videos of the space, we collect those as well.

When you book a site visit, the booking is handled by Cal.eu and we receive the details you enter there, such as your name, email address, the time you choose and anything you add in the booking form.

Our hosting provider and the enquiry form also process technical data, such as your IP address and browser details, to deliver the site and to stop the enquiry form being abused. We do not collect special-category data.

How we use it

We use your details to respond to your enquiry, arrange a site visit and give you a quote. Our lawful basis is your consent and our legitimate interest in responding to enquiries. We use analytics data to understand how the site is used and to improve it. We do not sell your data or use it for unrelated marketing.

Who we share it with

We use a small number of providers to run the website and handle enquiries. Each handles data on our behalf under its own privacy terms, and we share only what is needed:

Vercel hosts the website, stores any photos or videos you attach to an enquiry, and provides cookie-free visitor statistics. Resend delivers your enquiry to our inbox by email. Cal.eu runs the booking page where you choose a site-visit time. Google provides Google Analytics and Google Tag Manager (only with your consent) and the map on our contact page.

Some of these providers are based outside the UK, including in the United States. Where that applies, they rely on approved safeguards for international transfers.

Cookies and analytics

When you first visit, a banner asks whether you accept cookies. Until you accept, we set no analytics cookies. If you accept, Google Analytics 4 records how the site is used, for example which pages are viewed and whether a booking or enquiry is started. We do not use advertising or cross-site tracking cookies. Your choice is stored in your browser, and you can change it at any time using the Cookie Settings link in the footer.

We also use Vercel Web Analytics, which counts visits without cookies and without identifying you personally.

The booking page loads the Cal.eu booking widget as soon as you open it, and Cal.eu may set its own cookies. The map on our contact page loads only after you accept cookies or press the button on it, and Google may then set cookies.

How long we keep it

We keep enquiry details only as long as we need them to deal with your enquiry and any resulting work. Photos and videos you attach are used only to understand and quote the job, and you can ask us at any time to delete them. Google Analytics data is kept by Google for a limited period set in our account, of no more than 14 months.

Your rights

Under UK GDPR you can ask for a copy of your personal data, ask us to correct or delete it, object to how we use it, and withdraw consent at any time. To exercise any of these rights, email info@novariselondon.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).